Wequassett Resort and Golf Club
  • Front Office
  • Chatham, MA, USA
  • Full Time

Bellman Job Summary:

To represent Wequassett Resort & Golf Club in a friendly, professional and courteous manner while welcoming and interacting with guests of the resort.

Bellman Responsibilities:

  • Welcome guests to the resort in a friendly and professional manner.
  • Assist guests with their luggage at check in and at check out following Wequassett Standards.
  • Open car doors as well as the doors to the registration building for guests.
  • Be familiar with and able to communicate effectively information regarding the resort including room locations, amenities, services provided and hours of operation.
  • Be familiar with and able to communicate effectively the information regarding the Cape Cod area, local attractions, activities, local dining options and other points of interest.
  • Handle all guest's mail, messages and faxes quickly, discreetly and efficiently in accordance with the resort's policies and procedures.
  • Assist guests with photocopies and faxes as required.
  • Be comfortable with technology. Will assist with trouble shooting guest wireless issues and will hook up DVD Players in guest rooms.
  • Deliver amenities and supplies requested by the guest to their rooms.
  • Provide professional and efficient van shuttle service for guests as required.
  • Perform all daily tasks as indicated on the bellman's daily task sheet.
  • Deliver newspapers as required.
  • Answer all incoming switchboard calls, as well as front office extension calls efficiently, professionally and in a consistent manner.
  • Maintain the cleanliness and organization of the front lobby, front entrances areas and the
  • guest office.
  • Maintain the inventory, cleanliness and organization of the bellman supply closet.
  • Maintain the cleanliness of the resort's vans and bell cart and follow all policies and procedures pertaining to their operation.
  • Be familiar with Department Heads and Managers; their names, job titles, phone extensions, office locations and areas of responsibilities.
  • Be familiar with emergency procedures and be prepared to handle an emergency if one arises.
  • Be familiar with daily functions and activities being held at the resort and be prepared to direct guests to these areas.
  • Understand the Customer Intimacy Program and always be looking for opportunities to perform Heroic Acts for our guests.
  • Assist guests in locating parking spaces as needed.
  • Transport guests by golf cart when needed
  • Must be able to lift 40 pounds.
  • Other related duties as assigned.
Wequassett Resort and Golf Club
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