Bellman Job Summary:

To represent Wequassett Resort & Golf Club in a friendly, professional and courteous manner while welcoming and interacting with guests of the resort.

Bellman Responsibilities:

• Welcome guests to the resort in a friendly and professional manner.
• Assist guests with their luggage at check in and at check out following Wequassett Standards.
• Open car doors as well as the doors to the registration building for guests.
• Be familiar with and able to communicate effectively information regarding the resort including room locations, amenities, services provided and hours of operation.
• Be familiar with and able to communicate effectively the information regarding the Cape Cod area, local attractions, activities, local dining options and other points of interest.
• Handle all guest's mail, messages and faxes quickly, discreetly and efficiently in accordance with the resort's policies and procedures.
• Assist guests with photocopies and faxes as required.
• Be comfortable with technology. Will assist with trouble shooting guest wireless issues and will hook up DVD Players in guest rooms.
• Deliver amenities and supplies requested by the guest to their rooms.
• Provide professional and efficient van shuttle service for guests as required.
• Perform all daily tasks as indicated on the bellman's daily task sheet.
• Deliver newspapers as required.
• Answer all incoming switchboard calls, as well as front office extension calls efficiently, professionally and in a consistent manner.
• Maintain the cleanliness and organization of the front lobby, front entrances areas and the
• guest office.
• Maintain the inventory, cleanliness and organization of the bellman supply closet.
• Maintain the cleanliness of the resort's vans and bell cart and follow all policies and procedures pertaining to their operation.
• Be familiar with Department Heads and Managers; their names, job titles, phone extensions, office locations and areas of responsibilities.
• Be familiar with emergency procedures and be prepared to handle an emergency if one arises.
• Be familiar with daily functions and activities being held at the resort and be prepared to direct guests to these areas.
• Understand the Customer Intimacy Program and always be looking for opportunities to perform Heroic Acts for our guests.
• Assist guests in locating parking spaces as needed.
• Will transport guests by golf cart when needed
• Other related duties as assigned.