Wequassett Resort and Golf Club
  • Front of House
  • Chatham, MA, USA
  • Salary
  • Seasonal

Cape Cod's only Forbes Five Star hotel is seeking a Guest Service Manager.  The position reports to the Front of the House Manager and responsibilities include:

  • Serve as a role model for the front desk team by always setting a positive tone and by always following policies and procedures
  • Professionally and courteously handle guest concerns and complaints, informing the Front of the House Manager of all guest problems and solutions
  • Represent the resort in a professional manner at all times
  • Participate in the courteous check in and check out of guests, exceeding their expectations
  • Communicate effectively and professionally with all departments within the resort
  • Ensure that all guest requests and needs are met
  • Ensure that all guest messages and mail are delivered efficiently and to resort standards
  • Ensure that the Front Desk is organized and properly stocked and that proper par levels are maintained
  • Be knowledgeable of the Property Management System and ensure proper information is collected to company standard
  • Be prepared to professionally handle emergency situations by being knowledgeable of resort's emergency procedures
  • Work in conjunction with the reservations department, by being prepared to take room reservations when needed
  • Review all adjustments and room rate changes with the Front of the House Manager
  • Assist in the selling and the managing of the resort's gift certificate program
  • Ensure that your shift work and bank is accurate and ensure the shift work and banks of the agents are accurate as well
  • Ensure that our guests consistently receive courteous and anticipatory service from our bell staff
  • Assist and support the concierge team to ensure all guest needs are met

Excellent communication, organization and computer skills are required.  Customer service experience in a supervisory capacity is preferred.

Wequassett Resort and Golf Club
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